I am an avid coupon user and often print online from coupons.com or smartsource.com both of which require installation (successfully) of their software to format the barcodes for proper scanning as well as security features. Some days they work fine, some days they think they need updating/downloading/installation, and some days they tell me the printer isn't configured properly after printing once properly. I have spent several hours with the coupons.com tech support (a lovely high level IT guy) trying to trouble shoot my laptop for one specific coupon. We didn't get anywhere despite trying FF, IE and a couple other ideas. He ended up printing it and sending it to me himself. Is this a software issue or is it really the computer settings as the companies often say?